Hello, We are very sorry that the machine was not working when you received it. After investigation, it was found that the customs opened the machine, which caused the internal wires to become loose. So this makes your machine not work the first time. we are very sorry. After discovering the problem, we have sent you replacement parts for replacement and now the machine is working fine. We are very sorry that this incident occurred and are glad that we worked together to resolve this issue. What sapp: 0086 18925112173 Best Regards, Vimi